EMERGENCIES
EMERGENCY PROCEDURES:
OFFICE HOURS: Monday through Friday | 9 a.m. to 5 p.m.
IN MOST CASES:
- CALLS received between 7 a.m. and 5 p.m., during weekdays, will be returned the same day.
- CALLS between 5 p.m. and 10 p.m., during weekdays, will be returned (or in some cases, an email response) if you need service for that same evening.
- ALL non-emergency calls that come in on Saturday and Sunday will be returned on Monday during normal business hours.
IF YOU HAVE AN EMERGENCY AND/OR NEED LAST MINUTE SERVICE, PLEASE FOLLOW THE STEPS BELOW:
- Call the office at 740-298-8002
- Leave a message with your name, phone number, and what your emergency is.
- ALL CALLS AFTER 10 p.m. Mon-Sun will be responded to the following morning ASAP.
WHAT CONSTITUTES AN EMERGENCY
- You need service to begin within 24 hours.
- If you need to get a message to or in contact with me immediately.
- If you are locked out and need us to bring you a key (this service is only offered 8 a.m.-8 p.m., and is not guaranteed).
WHAT I WILL DO IN AN EMERGENCY
If I encounter a pet or home emergency while you are away:
- I will try to reach you at the contact information that you have provided.
- If I am unable to contact you, I will try to reach your emergency contact person on file.
- If we are unable to reach anyone, I will decide on the appropriate action to be taken to protect and care for your pet and home.
- If it is deemed a health emergency for your pet, I will contact your vet or an emergency clinic and transport your pet if needed.
(PLEASE NOTE: There may be extra charges related to anything additional needed.)
EVEN PET SITTERS HAVE EMERGENCIES
Should I become unavailable, due to illness or an emergency of my own while your service is in progress, my husband or my sister (who is a professional caretaker herself) will step in and complete your service. If you are delayed or unsure of your return date, you may contact me and I will continue to take care of your pet(s) and home until you return.