FAQ's

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I have family and/or friends care for my pets when I am away. Why should I hire you?

Smiling Tails Pet Care is a professional pet care organization that has been in business since 2014. I make sure to have the support and tools to give you the best, most reliable service available anywhere. Honesty and integrity are  vital ingredients of everything I say and do. While family and friends can be capable and responsible, they often cannot offer you their services 365 days a year, guaranteed.  And if those  individuals have an emergency of their own, who will step in to care for  your pet(s)? You will never have that worry with our service. 

Are you insured and bonded?

Yes, I am insured through Al Bigelow - State Farm in St. Clairsville, OH. 


I am not bonded as bonding is not usually carried with solo pet care providers. Also, I have many references to back up my trustworthiness and honesty. 


For references, please contact me and I will email you a list.

What type of animals do you care for?

 I care for dogs, cats, birds, fish, rabbits, hamsters, guinea pigs, squirrels, chickens, turtles, frogs, snakes, goats, you name it, we will care for it (in most cases).

How many times a day will you visit?

I try to accommodate every situation; the least frequent service we  offer is once a day (usually for cats or caged pets). I can do one to 3 visits per day, a combination of extended visits and/or overnights – whichever fits the needs of you and your pet(s).  I will be happy to discuss your requirements and help you come up with a schedule of services to fit your needs. 

Can you administer medications?

I am able and have experience to give pills, liquids, and topical medications to most pets. I am also able to give needle administered medications like insulin and allergy shots, and in some cases, sub-q fluids. 

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What happens if my pet becomes sick or injured?

I am committed to the excellent care of your pet(s).  Should your pet become sick or injured, I will follow the procedures listed on our emergency page.

Can I have someone share pet care responsibilities?

Consistency is vital to providing the best possible care. So it is my policy to not allow shared pet care with other pet care professionals. If family or friends are asked to stop by, they will need fill out a log in/out sheet. 

What if I need last minute service?

When “life happens”, you can rely on me to be there for you and your pet(s). Once you are established as a client, I can service you same day if needed. This is another great reason to keep your keys on file with our service, one less detail to worry about. Visit our emergency page for the procedure to contact me immediately for such requests. 

I never have time to go to the groomer or vet - can you help?

Yes! I offer a pet taxi service to take them wherever they need to go. I can take your pet(s) to and from their appointment. While 24-hour notice is ideal, if you have an emergency, I will make every effort to accommodate your needs. If you need someone to stay with the pet(s) and get instructions, I can meet with the doctor, obtain a written diagnosis, and pick up any required medications. 

Does my dog need to be on leash if he is off leash trained?

ABSOLUTELY! While your dog may be off-leash trained, it is my strict policy to always keep your pet(s) on a leash while in my care outside of your home or yard. This will ensure that I have control over any unforeseen problems that may arise. There is also a leash law in many areas. 

Will my dog be walked in extreme temperatures?

You should discuss how best to care for your pets in extreme weather with me.  During the high temperatures in the summer, our walks will be brief. I do not want your pet(s) or myself to become overexposed, and suffer from heat exhaustion. During severe  thunderstorms, or if road and walking conditions become dangerous, I will do all we can to ensure your pet(s) get out for a potty break. I will resume regular walking schedules once the severe weather has passed. 

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Will you pick up after our pet(s)?

I will pick after your pet(s) when we are out on our walk. I will also pick up after your pet(s) if they go in your yard while under my care, if requested. I do offer full poop scooping services. I will also, of course, take care of all kitty boxes. If your pet(s) get sick in your home, I will clean up after them, in most cases (if special cleaning may be required, we will contact you for  further instructions).  If this requires extended time beyond your visit, there may be an additional charge. 

Will you have your own supplies to clean up after my pet(s)?

You are responsible for providing me with all cleaning supplies, including bags for picking up or scooping waste, paper towels, carpet cleaners, etc. Please go over any specific details with me for anything that requires special care, i.e. delicate or expensive carpets and rugs. 

How do you handle my keys and access to my property?

Ideally two working keys should be given to me when we meet for the first time. Keeping your keys on file ensures that we are ready for future service at a moment’s notice. If you require your  key(s) to be returned at the end of service, there will be a charge for  future key pick up or drop off arrangements. PLEASE TEST ALL NEWLY MADE KEYS TO SEE THAT THEY WORK PROPERLY! If you live in a gated community, you will also be required to provide me with a gate code or an access device before the service starts. I have options if you would prefer not to pay a pick up and drop off fee. If I have to go through a concierge or leasing office, please keep in mind that the time I am there takes away from the time I would normally spend with your pet(s)  OR there may be additional charges for extra time. 

What do I need to do if I am ready to book your service?

You have three options. If you are a new client, you may go to RESERVATIONS in the Menu Bar, and then choose “New Clients.”  Follow the  online instructions to conveniently schedule your service. You may also  email us at michele@smilingtailspetcare.com, or call our office at 614-676-0845.


If you are an existing client, and thus have already been set up with  an account in our online scheduling system, please go to RESERVATIONS in the Menu Bar, and then choose “Existing Clients.” Follow the online  instructions to schedule your service.

How and when is payment due?

A 50% non-refundable deposit or full payment is due when you reserve your service. I accept MC/Visa, AMEX,  Discover, cash or check. You will receive a confirmation email approximately 9 - 7 days prior to the start of your service, reminding you of the amount due. If you are paying by credit card, it will be  charged when you reserve your pet care or shortly thereafter.  If you  are paying by cash or check, you can do so online or mail me at "Smiling Tails Pet Care", 1801 Valley Drive, Martins Ferry, OH 43935.

Do you accept tips?

Yes. Tips are not required, but for a job well-done, tips are always appreciated! You may include them in your check, leave cash, or have a tip put on your credit card. To use your credit card for tipping, simply follow the instructions on your profile on your client portal.

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Do you charge extra for holidays?

Yes. There is a holiday charge of $3/visit or $10/day. As I work for myself and these are the busiest times of the year, I do charge a bit more for my time. Although, I feel that these rates are still very reasonable and fair.

What is your cancellation policy?

There will be a $20 service charge for each returned check. 


Unpaid service may be cancelled without notice, including prior to or during the service period. 


Cancellation Charge Schedule effective 03/02/2017 (% applies to entire service period total):

0 - 48 hours prior to any service, and/or Holiday reservations: Payment in full is charged (no refunds)     

2 - 7 days prior to service:  20% of service total is due (equals an 80% refund)  

8 days prior to service or more:  No charge, refund in full. 


Reservations are made to plan sitter availability to clients. Therefore, clients returning home early will be required to pay for the reserved amount of time scheduled including travel time. Clients will not have to pay for scheduled Special Services not preformed.

Do you have a referral program?

Yes! The best advertising is a happy client! Refer my service to a friend, family member, or co-worker, and we will give you $10 towards your next service with us. They must mention your name when they book their service. A credit will be applied to your client portal account after their service is complete.