Services


2019 Peak Season Days and Fee info:

Holiday fee is $3.00 per visit for Occasional/Vacation pet sitting visits and $10 for Overnights.


There are dates in which our Peak Season fee applies. Rates are  increased during these times due to the significant increase in the need  for pet sitting. The Peak Season Fees do not apply to the individual  holiday only. Several days before or after the actual holiday may also fall under our Peak Season Policy. This is applied to compensate the pet sitters for the difficult schedules they take on as well as 'giving up' having a holiday of their own.


Spring Break
April 19-22

Memorial Day weekend
May 24-27


Independence week
July 3-8

Labor Day weekend
Aug 30-Sept 3

Thanksgiving
Nov 25-Dec 2


Christmas and New Years
Dec 20-Jan 6

Cancellations

 

  • Smiling Tails Pet Care requires at least 8 days cancellation for 100% full refund on vacation pet care, 2-7 days for 80% refund, and 0-48 hrs and Holiday care will be charged in full and no refund is given.
  • Daily care requires 24 hour notice for 100% refund, 12 hr notice receives a 50% refund, and anything less than 12 hrs receives no refund.
  • Credits will be applied to your next services and remain on file with a 1 year expiration.
  • Holiday cancellations require a minimum of 7 days notice of cancellation in order not to be billed. Holidays are obviously our busiest time, and we can only accommodate so many clients at peak times. 
  • In order to book accordingly  and to try to ensure we provide services for as many of our clients as  possible during peak times, we do not make exceptions for changes in your schedule, arriving home early, etc.